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About Macroscope



I keep receiving following errors when searching for tweets {"ERROR":{"name":"FetchError","message":"request to http://localhost:5050/graphql failed, reason: connect ECONNREFUSED","type":"system","errno":"ECONNREFUSED","code":"ECONNREFUSED"}}

This error appears sometime when connection to the data server (which communicates with all those social media platform APIs) is not stable, or when you requests particularly large tweets/posts. Whenever you see this error, can you terminate the current session and relaunch a SMILE instance and try again. Please try the default configuration (not click the Advanced button). You won't lose any existing data.

Meanwhile, please submit a support ticket answering the following questions to help us gather more information:

  • What keyword did you search?
  • What platform did you search? Namely, did you search for tweets, twitter timeline, reddit post, or reddit comments?
  • How many tweets/reddit posts did you specify?
  • Did you use the default setting, or the advanced configuration?
  • Did you see any previews?

I get the error: {"ERROR":"'column'"} when trying to process our survey results in csv file. The file was successfully imported to the system and I was able to choose if from the list. 

This is likely due to the configuration while importing your custom csv file. When you upload that file, you probably did not specify which column to analyze. (see below screenshot)

One indicator is: if you configure the column correctly, when you select that file from your drop down in any of the analyses, you should first see the preview with only the columns you specify; When you perform any of the analyses, you should also see a section in configuration ask you select which column to analyze. (see below screenshot)

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