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Version 1
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- Server -> Client
- Announcements
- Beta
- New services / versions
- New api / ui / versions
- Notifications
- System maintenance
- Outages
- Client -> Server
- Support
- Troubleshooting
- Usage Questions
- Reporting bugs
- Feedback
- I don’t like your colors
- general comments
- etc
Server → Client
Announcements
- social media
- send an e-mail?
- sent to:
- preview / soft launch (TAC / stakeholders)
- then full beta (NDSC members)
- instructions:
- what is the beta?
- what does this mean?
- how to get access
- sign-up
- get approved or declined
- approved people get access
- idea: staggered approval to more closely monitor scale
- who gets approved?
- all TAC / steering committee members
- active NDSC participants / tutorials
- Mike feels like this should be inclusive
- Craig feels like this should be exclusive
- Before doing any work towards this, we need to discuss with Kenton and Kandace
- how do we create accounts?
Notifications
- social media
- query for all e-mails and cc them in bulk?
- beta users mailing list?
- google group
- build in some notification functionality? (WebSockets?)
Client → Server
Support
- “Contact Us” <— totally necessary
- e-mail (NDS-52?)
- gitter
- google group
- social media
- use a real ticketing system to track issues?
- can we leverage JIRA for this?
Feedback
- General comments
- Wishes
- Suggestions