https://confluence.atlassian.com/jira060/jira-as-a-support-system-370705215.html
Setting up email integration in JIRA
https://confluence.atlassian.com/jira060/services-370705837.html#Services-messagehandlers
Creating Issues and Comments from Email
https://confluence.atlassian.com/jira060/creating-issues-and-comments-from-email-370705828.html
Configuring JIRA to Receive Email from a POP or IMAP Mail Server
- Mail account for a POP or MAP mail server that JIRA can access
- Login as JIRA admin
- Configure POP/IMAP server
- Choose cog icon > System > Mail > Incoming mail
- Configure mail handler
- Name, server, Delay, Handler