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  1. National Data Service
  2. NDS-687

Discuss support plan for Labs Workbench Beta

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    • Icon: Requirement Requirement
    • Resolution: Unresolved
    • Icon: Normal Normal
    • None
    • Labs Workbench - Beta
    • None
    • None
    • NDS Sprint 19, NDS Sprint 20, NDS Sprint 21

      Discuss various aspects of supporting the Labs Workbench as a production service.

      Topics of interest might include:

      1. What are the hours during which we are expected to support this product?
      2. Who is responsible for fixing Labs when it breaks? (i.e. when NAGIOS complains)
        • Does it depend on which component is broken?
        • What if this person is unavailable or cannot be contacted?
        • Is there an on-call schedule?

      Ideally, we should also:

      1. Come up with an actual maintenance schedule and process / plan for bringing things down for maintenance
      2. Set up a "Contact Details" wiki page including emails, phone numbers, and chat client preferences of the support team and important technical contacts
      3. Set up a nice at-a-glance dashboard for viewing logs / performance of the cluster
        • This could easily just be an AngularJS page with iframes into kibana / grafana / kubedash / etc

      This ticket is complete when we have discussed these topics, as well as any other related issues or concerns, and gathered them into a Confluence wiki page.

              kturner Kandace Turner
              lambert8 Sara Lambert
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